Tuesday, June 16, 2009

Another Tech Support Tip

I had someone today who was upset that our software doesn't work on his system, even though it -technically- meets the listed system requirements.
If your computer will not run our software due to an incompatibility that was undisclosed in the listed system requirements, that does not oblige us to pay for upgrades or a new computer.
Your exclusive remedy is a refund IF you are entitled to one under our return policy.

Please do not be like some of my customers and wait multiple months to try out the product you purchased. Usually after 30 days our hands are tied and there is little that can be done for you- even if something is missing from the packaging and it's our fault!

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