Monday, October 18, 2010

Tech Support Gripe

Please, please, please,

if you call Tech Support and they ask you to type something into your computer, don't write it down and then type it in. Position yourself so you can type it in as I give it to you.

The trip from my mouth to your ear to the keyboard is long enough without it turning into a trip from my mouth to your ear to a piece of paper to your eyes to the keyboard. Web addresses and commands are specific and have little room for error.

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