Friday, December 17, 2010

Worst Part of Tech Support

Me: "In the address box, type in w, w, w, dot, tinyurl, t, i , n, y, u, r, l, dot, com, slash, 2, l as in larry, s as in sam, 3, 3, 2"

Customer: "That was tiny, r, c, l, dot, what?"

Me: "tiny, u, R, l, dot, com, slash,"

Customer: "Forward slash?"

Me: "Yes... slash, 2, l as in larry, s as in sam, 3, 3, 2. Then press enter. You should get the XP Codec Pack page."

Customer: "I got 'Your search did not match any documents.'"

Me: "Did you put that in the address box or the search box?"

Customer: "I don't know, I put it in the box at the top."

Me: "All the way at the top, what does it say in the box all the way at the top of the screen..."

Customer: "h, t, t, p, colon, slash, slash, w, w, w, dot, google, dot, com..."

Me: "OK, click in there and delete all that."

Customer: "ok"

Me: "type w, w, w, dot, tinyurl, t, i , n, y, u, r, l, dot, com, slash, 2, l as in larry, s as in sam, 3, 3, 2"

Customer: "It says welcome to qstr.us..."

Me: "okay. go up to the address bar, and take out whatever is there, and type w, w, w, dot, tinyurl, t, i , n, y, u, r, l, dot, com, slash, 2, l as in larry, s as in sam, 3, 3, 2. That should take you to a black XP Codec Pack page."

Customer: "Ok, it says XP Codec Pack. It says 'Download Codec Pack here'..."

Me: "No don't click that! Look for where on the page it says 'You may download using the following link:' and then it has a link. Click there. It should then give you an option to run or save the file."

Customer: "I can only choose Save."

Me: "You are running Firefox?"

Customer: "Yes."

Me: "Click Save and let me know when it is through downloading."

Customer: "OK it is through."

Me: "Go to the Downloads window and look for where it says XP Codec Pack."

Customer: "I don't have a Downloads window."

Me: "Click on the Tools menu, then choose Downloads."

Customer: "Tools menu..."

Me: "It is up at the top..."

Customer: "OK. and downloads..."

Me: "Do you see XP Codec Pack?"

Customer: "The window is empty."

Me: "Close the downloads window. Then choose Tools then Options."

Customer: "OK."

Me: "Under Downloads, next to Save files to, what does it say?"

Customer: "My Downloads"

Me: "OK. Close out of Firefox, then click on Start, then My Documents."

Customer: "There is no My Documents."

Me: "Check your desktop..."

Customer: "Ummm................ ok there it is."

Me: "Now double-click on My Downloads."

Customer: "OK."

Me: "Look for XP Codec Pack?"

Customer: "There it is."

Me: "Double-click on that."

Customer: "OK. Now it is asking me for an installation language..."

Me: (Thinking to myself- FINALLY!!!!!)

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